Product Information and Return Policy

For more than 30 years, Plush in a Rush has designed and distributed plush toys to customers throughout America. We work hard to provide products you will be happy to receive and proud to sell.

Seven-Day Zero-Risk Returns

Our Return Guarantee

We do our best to provide plush toys you will want to keep. However, if you are unsatisfied with a product for any reason, complete our return form within seven days of receiving your merchandise.

1

Complete the Return Form

Submit the short online form within seven days. For faster service, have your order number ready or know the email address used to place the order.

2

We Provide the Label

Once your return is approved, we will provide a return shipping label paid for by Plush in a Rush.

3

Send the Merchandise Back

Use the label we provide to return the unwanted merchandise to our Dallas warehouse.

4

Receive Your Refund

Once the merchandise is returned, we will refund the cost of the goods plus the standard shipping amount you paid.

Items and Charges That Cannot Be Returned

Custom-printed accessories cannot be returned.
Custom-crafted plush cannot be returned.
Seasonal merchandise cannot be returned when purchased within 14 days of its respective holiday.
Expedited shipping charges are not refundable.
We cannot refund or pay return freight for international or overseas destinations.
This freight exception also applies to Alaska, Hawaii, United States territories and military bases.

Returns Must Include the Entire Quantity of an Item

We do not participate in guaranteed-sales programs in which a customer purchases more of an item than needed and later returns the unsold portion.

When returning a particular item or stock keeping unit, commonly called a SKU, the return must include the entire quantity purchased of that item. A portion of the quantity cannot be returned while the remainder is kept.

Product and Ordering Information

The following information applies to our wholesale plush, samples, pricing and purchasing options.

1

Sample Requests

Individual samples may be purchased for the price of the piece plus a $25 sample fee per item. Shipping is included in the sample fee.

The sample fee is refunded after you place an order that meets our $150 minimum.

2

Quality and Construction

Our plush toys are filled with soft fiber fill to give them a soft, huggable quality suitable for gift and floral shops, craft stores, gift baskets, charitable events and other occasions requiring high-quality stuffed toys.

3

How Products Are Measured

As a rule, we measure each product as it is presented. For example, a teddy bear shown sitting is measured from top to bottom while sitting.

Most products are identified as sitting, laying or cuddle pieces.

4

Product Safety

Our products meet United States safety standards and are hypoallergenic. We recommend our products for children ages three and older.

Remove all tags and plastic tag fasteners before giving a plush toy to a child.

5

Wholesale Pricing

All prices shown on our website are wholesale prices. A minimum of $150 in merchandise is required to place an order.

Products may be mixed and matched to reach the minimum, subject to the case-pack or ordering multiples shown on each product page.

6

501c3 Discount

Qualified 501c3 charitable organizations may receive a 10% discount on goods and services purchased from Plush in a Rush.

After the organization is verified, its account will be designated to receive the discount.

7

Accepted Payment Methods

We accept the following major payment methods:

Visa Mastercard American Express Discover PayPal Amazon Payments

We also accept purchase orders from schools and other government institutions.

Still Have Questions?

Our team is happy to help with product information, measurements, samples, returns or questions about an existing order.