Product Information and Return Policy

As a designer and distributor of plush toys that has served customers throughout America for over 30 years, we try our best every day to sell products you're more than happy to buy.

  • Return Policy - We do our best to provide plush toys that you'll want to keep and be proud to sell. But if for any reason you are unsatisfied with our product, please within seven days of receiving your merchandise. We will then provide you a shipping label (paid by us) for you to return the unwanted merchandise.* For faster service, please have your order number ready or know the email you used to place your order. Once the merchandise is returned, we'll refund you the cost of goods plus the shipping you paid. We're proud to provide a zero-risk experience for our customers.

    We cannot accept returns on the following items: 1) custom-printed accessories, 2) custom-crafted plush, 3) seasonal goods if purchased within 14 days of its respective holiday (e.g., purchasing Valentine's Day merchandise on February 1st), 4) we cannot refund freight on expedited shipping, nor can we refund or pay for returning freight for international or overseas locations, including Alaska, Hawaii or US Territories or bases.

    *Note: we do not participate in any guaranteed sales programs where you buy more of an SKU/Item than you may need and return the portion that didn't sell. Generally speaking when our customers need to make a return it's because the size or color wasn't what they had in mind and cannot use any of the SKU they purchased. So if you need to make a return of a particular SKU/Item, it has to be for the entire quantity you purchased, not a portion.

  • Sample Requests - You may purchase samples from us, and we require a $25 sample fee (shipping included) per item requested, in addition to the price of the piece. The $25 fee(s) will be refunded once an order is placed that meets our $150 minimum. Request a sample here.

  • Quality Our plush toys are stuffed with soft fiber fill.  This means the plush toys you receive will have a huggable quality suitable for gift and floral shops, craft stores, gift baskets, charitable events or any other occasion where high quality stuffed toys are desired.

  • Measurements As a rule, we measure our product as presented. For example, if a teddy bear is presented as a sitting bear, we measure its height while sitting. Most of our products are either designated as either a sitting, laying or cuddle (standing) piece.

  • Product Safety All of our products meet US safety standards and are hypoallergenic. We recommend our products for children ages three and up and that you remove all tags and its plastic fastener before giving to children.

  • Pricing - All prices listed are wholesale prices and customers must meet our $150 minimum to open an account.

  • 501(c)(3) - We offer a 10% discount to all qualified 501(c)3 charities. Apply here and once we verify your charity, we will designate your account for the discount.

  • Payments - We accept Visa, Mastercard, American Express, Discover, PayPal & Amazon Payments. We also accept purchase orders from schools and other government institutions.

  • Privacy Policy - Click here to view.

  • Terms & Conditions - Click here to view.